Merchant support

How can we help?

Email support@merchpulse.app for help with installation, audits, product fixes, billing, or account data. We typically respond within one business day.

Include these details

Send your myshopify.com store domain, the page or product you were working on, what you expected to happen, and a screenshot if it helps explain the issue. Never send passwords, billing details, or Shopify access tokens.

Billing and cancellation

Plans can be upgraded, downgraded, or cancelled from Ryve's Billing page inside Shopify Admin. If the Billing page is unavailable, email support and include your store domain.

Privacy and data requests

For access or deletion requests, email support from an address associated with the store. Read our Privacy Policy and Terms of Service for more information.